Quality
To continue to meet and exceed our clients' expectations and further strengthen our reputation for delivering high-quality projects, we recognise the importance of embedding a superior quality management system across all our operations.
As an accredited ISO 9001 holder since 2015, our commitment to quality control remains at the forefront of our ability to deliver exceptional results. We continuously review and refine our quality targets, which are specifically tailored to each site. Regular monitoring, audits, and reporting ensure that we maintain the highest possible standards across every project.
Central to the success of our robust quality measures is our dedicated Quality Team, which is part of our SHEQ (Safety, Health, Environment, and Quality) department. Led by Petros Gitsopoulo the Group Quality Manager, our team of trained site quality engineer champions work diligently to uphold the high standards that define the Joseph Gallagher Group. With years of experience and a passion for excellence, we ensure that quality remains integral to every project we undertake.
A key element of our approach is our 'Prevention not Correction' campaign, which places a strong focus on proactive quality management. We work closely with our teams on-site to prevent errors before they occur, increasing productivity and ensuring client satisfaction. This campaign is at the heart of every site visit and drives our continuous improvement efforts.
To reinforce this commitment to excellence, we conduct regular site visits to all our construction sites, during which we perform comprehensive Quality Audits. These audits are designed not only to assess compliance with contractual and regulatory requirements but also to identify opportunities for improvement. Additionally, we manage a thorough Non-Conformity and Corrective Actions process, ensuring that any issues are swiftly identified, addressed, and rectified. A critical part of this process is our "lessons learned" initiative, where we capture key insights from each project and share them across all site teams within the business. This collective learning helps drive continual improvement, enhances our best practices, and reinforces our dedication to maintaining the highest standards across the board.
At Joseph Gallagher Limited, we are not only committed to quality on the construction site but also in the design process. We have a dedicated team of designers who ensure that each project is rooted in a robust, well-defined design framework. Our quality management extends to the design stage, where we monitor and manage design output through regular reviews and rigorous design audits. Lessons learned from each project are shared across all site teams, ensuring continuous improvement and the prevention of design-related errors that could impact the construction phase.
Our quality management system is a living framework, built to adapt and evolve. It underpins everything we do—from design through to project delivery—and ensures that our processes and outcomes are consistent, reliable, and meet the needs of our clients and stakeholders. We continually review our management framework and set clear targets and objectives to ensure that we are improving and growing as a business.
At Joseph Gallagher, quality isn’t just a priority—it’s the cornerstone of our success. As Group Quality Manager, I am proud to lead a dedicated team within our SHEQ department, committed to embedding superior quality practices in everything we do, from design to delivery. With our ISO 9001 accreditation, rigorous audits, and a proactive 'Prevention not Correction' approach, we continuously push beyond expectations. Through lessons learned and continual improvement, we set new standards for excellence, ensuring the safety, reliability, and sustainability of every project.
